Hindustan Petroleum Corporation [HPCL] — Verbal abusing and threatening to hit badly

AbhilashGA

Aug 2, 2022

Address:

HPC Dealer, Sy.no.232 SH-17 Babusabupalya,, SH17, Kengeri Hobli, Bengaluru, Karnataka 560060

I wanted to fill petrol for bike, asked them to start filling without any fixed rate. I wanted it be bellow neck of tank. I said pump operator he was slow... He was not happy with that. Bill was Rs 452.48 or similar fraction amount. He was asking Rs 453 or pay in Gpay fraction amount. I asked him why i have to pay more if in cash. So logically he asked me to give Rs 0.50 change, i didn't have so inturn asked them only to give. Then they were angry and 2 pump operators joined and started to give bad valgar words Kannada and threatening to beat me up here only.
It was very difficult situation as the behaviour was erratic. I requested manager to come, he didn't offer any help. Even in front of manager the pump operator was giving bad words and threatening to hit. This was serious and dangerous situation for any citizen or customer, especially elders and women. Please take this matter seriously. Thanks

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Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.

Aug 17, 2022

Updated by AbhilashGA Please i wanted an update on the issue.
I didn't recieve any feedback

Aug 22, 2022

Updated by AbhilashGA Good Afternoon,

I got a call from HPCL and sir understood the issue. He was concerned it should not happen in the future.
Got in touch with Property/bunk owner ( Dealer) Haricharan sir.
He also understood the issue from my point of view, Showed concern He was concerned it should not happen with any customer in the future. Had an excellent conversation with Both and I have shared the payment receipt (online copy). I hope suitable action. Looking forward to closing issue.

Thanks and regards,
Abhilash G A