[Resolved]  Hindustan Petroleum Corporation Limited — Non-delivery of cylinders and poor service by Ooty Gas Agency, Udhagamandalam, The Nilgiris, Tamil Nadu.

I have been a HP gas consumer right from 1995 onwards am availing gas supply service from M/s.Ooty Gas, Udhagamandalam, The Nilgiris, Tamilnadu. My HP gas number is 501557. It is one of endless ordeal to secure timely delivery of refilled gas cylinders from the above mentioned gas agency of Hindustan Petroleum. Nothing short of running a fiefdom, they do everything to frustrate the gas consumers. Few of their delivery men are highly impolite and discourteous. I had booked for refilled HP gas cylinder with the agency over my registered mobile phone on 20.05.2014 and in confirmation, I received a message on the same day from IA-HPGAS ([protected]) stating that my booking number is 256429. On 11.06.2014 at 10:07:54, I received a message from IA-HP-GAS ([protected]) stating "HP Gas Booking No, 256429 Subsidized Cash Memo 177874 Dt. 11.06.14 Rs.417.5. Refill will be delivered shortly...". Despite refilled gas cylinder NOT BEEN DELIVERED to me till the filing of this complaint, I get message in eloquent terms on 30.06.2014 at 09:37:56 stating that "HP gas refilled delivered on 28.06.14 vide Cash Memo No.17787.If not received, provide feedback on [protected]." I provided the feed back immediately in response, I received a message on First, July 2014 at 08:40:13 from IA-HPGAS ([protected]) stating "HP gas refill booking 259081 for Con 505557..." Thus, the fate of my earlier booking number 256429 on 20.05.2014 for refilled gas cylinder, has been meticulously misrepresented as if I have been delivered the refilled HP gas cylinder on 28.06.2014 itself, even though I have not been delivered any thing, much less a HP gas cylinder by M/s Ooty Gas, Udhagamandalam, The Nilgiris, Tamilnadu. The gas agency at times had the audacity to call upon its customers to collect HP gas from their delivery vehicles which are parked away from the city limits and customers are frustrated to travel more than 10 kms. to collect their gas cylinders from the Agency's delivery vehicles and thus costing customers enormous hardships. Will the HP Ltd. extend its attention to this perennial problem with the Ooty Gas Agency, Udhagamandalam.The Nilgiris, Tamil Nadu