Hindustan Petroleum Corporation Limited — Non receipt of refill even after getting confirmation sms

Address:

Pune, Maharashtra

Sir/Madam, My consumer no.is 607668 & dealer is M/S Shivparvati Gas services, Pune. I had booked my refill first on 10.03.15 (ref no.506379) & received sms of cash memo dated 11.03.15, no.160281. However, till 14th morning the cylinder was not delivered and unfortunately when the my home was locked the delivery van came & went back with a note to contact back the dealer. After repeated telephonic tries on the land line no., on 19th succeeded to contact the dealer with an assurance that the cylinder would be delivered today (19th Mar'15).On 23rd I got an sms that the said booking has been cancelled. Again after contacting the dealer, was informed to book the refill one more time. Booked refill on 23rd (no.508354) and got sms on 24th Mar'15 about its delivery (cash memo no.163008).On 26th Mar'15 the dealer was contacted personally and after talking with Mr.Kulkarni got an assurance that the cylinder would be delivered today (26th Mar).However, till today (29th Mar'15) I have received the delivery of the said cylinder.Gave a feedback on [protected] on 28th Mar'15 about non-receipt of the cylinder.