Hindustan Times — Renewal

I am a subscriber to HT for a long time, may be over 15 years. As and when the renewal fell due, the subscription was renewed well in time through someone who used to contact me. If I remember correctly, it was renewed for a period of 15 months (ID [protected]) (Regd. phone [protected]). The renewal is due on 15 May 2023.

In the last week of January 2023, I contacted your phone[protected] and since they did not have the information for renewal for 2 years, I was assured a call back. No phone call and so I contacted them again in the first week of Feb 2023. Same assurance and same result. I just received 2 messages by email as well as by SMS asking me to pay Rs. 1299/- and Rs. 1499/-

I called[protected] for clarification and once again and got another assurance of call back. No result and so I made one more contact. At long last, I got a call yesterday informing that w.e.f. 01 March 2023, the rate had been revised to Rs. 1599/- for one year. No information for 2 years subscription.

I called once again this morning and was told whatever may have happened, the new rates will be applicable. My phone calls in Jan end and Feb beginning are said to be on record but nothing beyond that. I feel this is highly unfair to delay the response and then ask for payment at new rates. To avoid going through this exercise again, I am interested to renew for 2 years.

I am putting my experience in writing but going by what happened with the phone calls, I have a doubt if I will get a response, leave aside a positive one.

H S Swami
[protected]