[Resolved]  Hindustan Times — Yearly subscription and poor response

Address:

Mumbai City, Maharashtra

Dear Sir, As per your discount scheme, I paid a sum of Rs.699 on 25.9.2014 for one year's subscription (Copy attached.) At the end of October, I received 12 discount coupons No 40107280 to be started from the month of November 2014. The coupons were supposed to be handed over to the vendor of our area Mr. Shigvan month on month. However, he refused to cooperate and wanted all the coupons to be handed over to him at one time. When we resisted saying we would hand over the coupons only after one month finishes, he became very arrogant and threatened that he would not start the paper unless we hand over all the coupons to him. This happened on 11 Nov 2014. On this we immediately called up Mr. Surendra Pal (HT executive), but there was no response. So we called up Miss.Neelam who had come to collect the cheque, however, even she did not entertain my call saying that she was on a picnic, nor did Surendra Pal cared to call back. We immediately called up HT call center on 67764242 but were only holding the line for 15 minutes. Later in the day when I again called up this number, one lady took my complaint against the local vendor -- complaint number -- 65. Also she assured that she had taken the request to change my vendor and the request number is 3451 and I would get my news paper in the next 4-5 days. Today i was expecting the news paper, so i thought to follow up. I called on your call center number and spoke to a lady my the name of "lory". To my surprise she couldn't trace any details of mine even with my registered phone number, or subscription number or cheque number, nor could she find my complaint number 65. Have you guys deleted all my data? may be to get riddance of the complaints? Following up so much only to get started the newspaper is like testing our patience, just because you have many other people (without complaints)to cater to and so you don't care about such complaints, because may be its not manageable? I am really losing the patience to keep on following up. Please arrange for a refund of Rs 699/- ASAP. arvind d tapkire