Hindware — EWC Ciston - water leakage

Address:

Gurgaon, Haryana

I purchased. 3 EWC of Hindware through their local vendor Sagun Sanitary in the 1st week of July 2015 and started using from 18th July. There was leakage of water in one Ciston. I lodged a complaint vide comp. MJ 188752 which was closed on 20 July without rectifying the problem. When I called the customer care on 21st, fresh complaint was registered and the status of my complaint was noted ' as resolved'. The technician visited again on 21st and requested to call the Plumber to open the EWC. Plumber came on appointed time, but the technician did not turn up and also not taking the call on the cell number provided to us. If this the kind of service provided by the company, I fear why we should use products of such company who is not bothered about the value of its customers and their time. My complaint number MJ 190439 was assigned to Vishnu, who is a totally irresponsible person and does not care for the customers. Earlier complaint was assigned to Ranjeet. I request the Top management of the Company to take suitable action in the matter and let me know the action initiated in the matter. In case, I do not heard from the company, I shall be compelled to write my adverse reviews about the customer service, which is o[censored]tmost importance for a company dealing in end users products. R k Goyal H.No. 682, Sector 4, Gurgaon