[Resolved]  Hindware — hindware bathroom wallmixer broken in to two pieses within one year

Address:

Hyderabad, Andhra Pradesh

I, K.S. Prakasa Rao purchased Hindware bathroom materials for my bath rooms in the month of April 2013 at M/s Mahalaxmi Electricals, chintal, Hyderabad through your distributor M/s Durga Trading, kanajiguda, Secunderabad. In the month of March, 2014, one of the bathroom wallmixer was broken at swan neck portion. Why because of I went to Hindware product is that the distributor informed me that your products will have life time warranty comparing to other brands. I informed to my local seller of Mahalaxmi Electricals, the owner o fhe shop Mr. Champalal came to my house and cheched the broken product and he told me that open the wallmixer and handded over to his shop, so that he can arrange a new one as replacement through the company. I handed over to the shop one month back but till date no replacement came back eventhough it is purely manufacturing casting defect. After my inquiry, he told me that customercarae person came, taken photograph and gone . Please settle my issue immediately othaerwise I need to choose some other source to get justice for me. The retailer Phone No.[protected]. K. Surya Prakasa Rao, H.No. 5-177/5/A, Chandranagar colony, Chintal, Hyderabad-500054. Ph: [protected]