Hindware Sanitaryware Collection [Hsil] — air cracks in wash basin and toilet seat

Address:

Kullu, Himachal Pradesh, 175131

I have purchased 13 hindware italion collection brand wash besins and 13 toilet seats from hindware dealer aggarwal bath concepts, 36 madhya marg, sector 7 - c, chandigarh 160017 vide invoice no 18341 of book no 382 dated 20.08.2016 for my guest house at manali. Bill/invoice is in my husband's name cause he was purchased these items for my guest house. After a gap of approximately 13-14 months it has been observed that fine air cracks having started from five to six wash besins. A gap of some time these cracks turned into big cracks and visible as broken. While made complaint at toll free number [protected] and mail id [protected]@hindware.com of hindware and dealer. Their technision visit the site on 20.08.2018 and submit visit report mentioned appered air cracks. Now the same thing happened with one toilet seats also. I have made online complaint for this also but no one came to visit the site to check actual cause. While talked to hinndware officials, simply denied that our quality team has disapproved your commplaints without checking the facts and site visit. I have made several calls to hindware executives and dealer also at his mobile no [protected] starting from the month of july 2018. They simply linger on my complaint and not give satisfactory answer. Some text message i have received for disapproval of my complaint. I have mailed and and made several call to mr. Tejas patil (Head of north india of hindware) at his contact no [protected], and email id tejas. [protected]@hindware.com, not responded. Then dealer provided me another number of hindware officials mr. Gurpreet ji talked also at his contact no [protected] and mr. Ritesh quality team of hindware at [protected] also not responded.