Hindware — Useless water closets | |||
I bought 2 italian commodes (Rene model) from the so called reputed company for a huge price(18k per commode) thinking that they sell quality products. In One of the commodes the water level controller does not work and the water keeps going out even when the commode tank becomes full. The water leakage is not visible from outside, I came to know only when the entire overhead tank of water(5000lts) went waste due to this. I don't understand how this unit passed the QC check and I see QC checked stamps on the commode(probably name sake stamp).one has to wait every time minimum 15minutes to talk to someone in customer care. My complaint no is 376577, 384353 ...No response from anyone even after repeated complaints 4 times through customer care.1 month over and the commode remains unused. I should confess, the customer care executives are well trained, yes they will act as if they don't hear properly and then disconnect the call if they don't have any answer. Hindware is only good at choosing the models to advertise their hopeless products.Its better to beg instead of cheating like this, shameless Hindware! Was this information helpful? | |||
 3 Comments | |||
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Attaching pic for the review above .
The overflow control system (flush ball as we call it in water tanks) is seen on left in blue .
The release valve system can be seen on right in white with two blue dots on top . I got my release valve system changed for 1200 RSRS and no bill !
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The overflow control system (flush ball as we call it in water tanks) is seen on left in blue .
The release valve system can be seen on right in white with two blue dots on top . I got my release valve system changed for 1200 RSRS and no bill !
I too having this issue. Rene 2 closets. Both having this issue. While overhead tank of 1000 liters vanished overnight. This Rene is defective product. every time maintenance person comes does something and goes away and this is happening again and again. Crap Product. Hindware is no where providing permanent solution.
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![Hindware Sanitaryware Collection [HSIL] Phone](/img/bn/phone.svg "Hindware Sanitaryware Collection [HSIL] Phone"){kind=small}
+91 12 4477 9200
![Hindware Sanitaryware Collection [HSIL] Website](/img/bn/www.svg "Hindware Sanitaryware Collection [HSIL] Website"){kind=small}
![Hindware Sanitaryware Collection [HSIL] Address](/img/bn/location.svg "Hindware Sanitaryware Collection [HSIL] Address"){kind=small}
3rd Floor, NH-8, Park Centra, Unit No 301& 302, Jal Vayu Vihar, Sector 30, Gurgaon, Haryana, India - 122003
1. The overflowing or water
2. Sometimes the flush button remains pressed and doesn't bounce back.
Apparently this was due to mud and hardness of water . its better to mail Hindware for any service request on [protected]@coecipl.com with problem details and ur address and phone number.
They will arrange for a service person in 2 days ffrom my experience in Bangalore .
Then its sheer luck if the service person will fix it properly or not. I got mine fixed 3 times and finally its OK . if the problem is due to mud and hardness, the flush ball and release valve system need to be removed and cleaned thoroughly. In worst cases the parts need to be changed for which cost is high about 1200 for each ( flush release valve system and flush float ball system)
Most service person will insist on not giving u any bill for repairs which is a big problem. Out of three services I haven't got even one repair bill or part replacement bill .
Good luck . do let me know the prices of parts, because I feel cheated . aanither option is to take annual AMC and get such services and parts free .