Hitachi 1.5 Ton Rau518Hud Ace Cutout Delivered Used/serviced One — India

Please Please do not purchase any product from Sathya agency :The product is not orginal ((Hitachi 1.5 Ton RAU518) Please Please do not purchase any product from Sathya agency :The product is not orginal ((Hitachi 1.5 Ton RAU518HUD) I have purchased Hitachi 1.5 Ton RAU518HUD ace cutout model from Sathya Agencies Madipakkam on 27th of Aug 2014 and they delivered and installed the same on next day. I was in a doubt as soon as I see the quality of packing. So, i immediately tried open the product but the delivery person requested me not to open the packing one without the notice of the installation person and it again caused me more doubt on the product whether it is original or used one. The installation person came and installed the product and when they switched on the AC, immediately there was huge air out from in door without cool with big noise and they said there is a leakage from condenser and it needs to be replaced. They gave me the service manager number and asked me to speak with him to replace the product and i called him and explained the situation but he tried to convince me and will replace the indoor unit alone. my doubt came true as soon as they taken the warranty paper and updated the machine details on that. when i checked the warranty card and i could seen that it was already used by some other person by Feb 2014 and they overwritten on the above card and with this i directly went to Sathya agency and asked them to provide me the new one but they said we can not provide the new one and the company will provide the replacement and delivered the same from the company. i was really got frustrated since they sucked my money from my credit card of 45000 rupees without new conditioner. The second one they installed and it was also got the damaged one and there i stopped no more game from Sathya and asked them to refund and they said will surely provide the new one tomorrow and they installed but i am not really sure the product is really the original one or used one. So please please never go with Sathya agency people are going to Sathya only because of the EMI option with zero percent interest but I am requesting go with some other agency instead of sathya... The above acompliant i have made on August and as i explained above the one they ahd delivered me the used one got problem of gas leak and i had rarely used since after august we will not be used AC often until unless if it is necessary. Now the summer started and used to have AC and found no cooling and i raised complaint and after one week the technician came from Sathya and told me there was a gas leak and not explained about the reason.. Please help Hitachi consumer to replace/deliver the new AC since i have spend my hard earned money of 45000 with lots of hope/analyse with hitachi. Kindly do the needful. Russel Raj Medavakkam Chennai-600100 91-[protected]