[Resolved]  Hitachi — AC parts broken at installation

Address:

Howrah, West Bengal

I, Saswata Samanta, resident of 50/3/2 Thakur Ramkrishna Lane, Howrah - 711104, brought one Hitachi Split AC from Great Eastern Kolkata against Invoice Number : DH/SA/1415/00166 on 05-APR-2014.

The specification of the machine is as below.

I-Clean model : RAC 514 ITDA / 1.2 Ton.
M/C Serial No : SE-[protected]/130C16339 (As written by the Installer in the warranty book)

The AC was installed on 09-APR-2014, while I was not present at home and my wife attended. The behaviour of the persons were very rough and were in absolute hurry. In the evening, I noticed that the parallel swing flap is not moving and it is dismounted from one side. I lodge a complaint immediately and the customer care said that within 24 hours the mechanic will come and the problem will be resolved.

After three days one knavish person came, tried to mount that flap with a tricky and rough way within the small gap between vertical and parallel flaps. I requested him to open the total front cabinet of the AC before he tried so that the things become easier.
But the person did not listen, broke another parts of AC in front portion, with his arm pressure broke the curtain channel of my room, ultimately failed to do the actual work that is mount the parallel flap. He ultimately suggested me to use some feviquick like gum to join the broken parts of AC with my own.

I again informed the total matter to the customer care and they informed me that within very few days one better mechanic will come and the broken parts will be replaced.

But, still today no action is taken from their side and my brand new machine is in same broken condition. I want those broken parts to be replaced immediately. Please assist me.