Hitachi — Beware of Hitachi products : DAMAGED PRODUCTS STILL NOT REPLACED TILL 2 MONTHS

Address:

Vadodara, Gujarat

Respected Sir, I am an unfortunate customer of HITACHI & RA SALES (Vadodara), I had ordered a FOUR DOOR REFRIGERATOR model # R-W660PND3 GBW-BIG ENFRCH from R.A. SALES (Vadodara) on the 30th March 2015 costing around Rs. 94500/-, but received the Refrigerator after a delay of 23 days, the product was opened in the presence of a Hitachi Executive who came for DEMO and we found a BIG DENT near the compressor which could cause problem in the future, when I complained to R.A. SALES (Vadodara), they told me to inform the Hitachi Executive to write in the Field Call Report that a Damaged Piece was received, The RA SALES (Vadodara) executive (Mr. Dharmesh Nair) simply dumped the responsibility on Hitachi. Then I mailed to the Hitachi Customer Care and raised a service request on 27th April 2015 for the replacement of the Fridge. SERVICE REQUEST # [protected]. Till date the fridge has not been replaced, my fridge is lying in the corner and I am not able to utilize it. The Hitachi customer care is saying that they will replace it in a week, every week they are saying the same. its been around 2 months since I made payment and I am not able to use the Refrigerator, if I had placed the Rs. 94500/- in a bank for 2 months, I would have got a good amount of interest. Here I am at a loss of time and money and still not able to use the product. I would like to advise all the people not to buy any HITACHI products, and if they want to buy, please do not buy from RA Sales Vadodara. They did not even take a follow up of wether the fridge is replaced or not. HITACHI and RA Sales both have a very lousy Service record. They are all interested in selling the product, not in giving service. I am writing this to warn the people about HITACHI and RA Sales Vadodara. AMBRISH SADHU [protected]