Hitachi Home & Life Solutions (India) — 3 Door Refrigerator

Address:	New Delhi, Delhi, 110096
Website:	www.hitachi.co.in

I had purchased 3 door hitachi refrigerator in the month of june 2010 from ace technomart gip mall in noida .The refrigerator was functioning well for initial two years however suddenly it developed snag and stopped functioning and we lodged complaint to hitachi india at their service centre .The tehnician visited our place after 2 days and told us that due to gas leakage and requires refilling and the same was refilled with the applicable charges along with the service charges. After some time the upper compartment of the refrigerator had stopped cooling. We again lodged the complaint. The mechanic visited and informed that the sensor had gone faulty and replaced the same. To my bad luck the refigerator worked for another 3-4 months but again stopped cooling in the rear compartment this time. We followed it up with the technician and this time again he changed the sensor of the rear compartment. We were really unhappy with the performance of the refrigerator and upon asking the hitachi technician were told that it happens and there is nothing to worry about. The refrigerator again stopped cooling after 6 months of technician’s last visit. We had no choice but to call up the technician straight as we saved his no due to regular faults. He came over, checked the refrigerator and informed this time about the gas leakage. We got furious and asked why its happening again n again on which he casually responded that it happens due to close proximity to sewage nullahs etc. He then introduced us to someother technician as ex-hitachi mentioning that this person can and will fill the gas by tomm since he himself was not equipped with necessary tools to carry out the work. The other person came over very next morning and filled the gas and the refigerator started working. This was the fourth time in a year or so that we had to call for a technician and this is the case when the said refrigerator is just 3+ years old. He spent almost 8000/- rupees on its repair since then. After that the refrigerator worked for few months n again developed a snag in its 5th year. We called up the same ex-hitachi technician as we were having his no saved in our mobiles. He came over and tolsd us about the faulty sensor this time again replacing the same. We were anguished but had no choice but to pay for it. I lost the trust on the way technician were repairing it as its not a local product. The latest is that few days back again its cooling on the upper compartment had gone for a toss. I got so angry this time n spoke to the dealer from where the same was purchased. This dealer was shown his helplessness and told me that i should only contact the customer care. The customer care has sent some senior technician who was none but the same who used to visit us initially and quite acquainted with the history of the said refrigerator. He told us about some technical snag with the compressor this time. I got so furious that i asked him to get out since i always found him sort o[censored]nreliable. Can anyone from hitachi will take this case forward. In just 5+ years it got repaired at least 7-8 times. At the same time we are feeling let down n cheated as we bought hitachi considering it to be the leader in the market. On top, it caused us lot of inconvenience which is beyond repair. I had also bought one split and one window ac for my residence that also did not last long and i had to dispose them off. Had no idea that hitachi makes such inferior quality products. The frequent breakdown of the refrigerator has been a nightmare for us. Today i am forced to send this email as i am finding myself really helpless n have no idea how to get through hitachi team. Would be grateful if some one from hitachi would assist n repairing my refrigerator at least. Thanking you, . Sincerely yours, vikas wadhera,