[Resolved]  Hitachi Home & Life Solutions India [Hhli] — 1 Ton AC

Address:	Thane, Maharashtra, 421301
Website:	www.jci-hitachi.in

This is to escalate the cooling issue of my 1 Ton AC referred in the attached purchase invoice. It was bought on 5.11.15. See attached bill.

This AC has issues in cooling right from beginning. I had raised a service request in April 16 ([protected] & [protected]) in warranty and technician visited my home for inspection. He found low gas pressure and he filled the gas. I insisted to check for leakage, but he was adamant to check the same and said there is no issue of leakage. Over the period the cooling decreased and now we are not getting any cooling from that AC.

Initially we monitored for 2 months and did not find the issue. Later there was winter season, so AC usage wasn’t there. Now when we started using the AC again in March 17, we realized that the issue is still prevailing and work done in warranty was not up to the mark. So, I raised a service request again in March 17 ([protected]) and based on which technician visited my home on 29.03.17. He said there is no gas in the AC and that’s the reason of no cooling. He informed charges of gas filling as INR 2750 and visiting charges as INR 500 as AC is out of warranty. I questioned him as to why leakage was not spotted earlier in warranty period, for which he was clueless and said I can’t comment on that, but he agreed that leakage should have been spotted.

I want to escalate the issue of poor service in warranty. Why leakage was not spotted and fixed when issue was raised in warranty period? And when product goes out of warranty, Hitachi people has raised their hands up and asking customer to pay. What you expect from us – that we will keep on checking the AC performance throughout the year? Why shall we pay for the issues pertaining to Hitachi?

Moreover, I received only one free service request in warranty period. No one called me or visited my home for rest of the two services in spite of requesting. Such kind of pathetic service is being provided by Hitachi.

Referring to all the above facts, I want my AC cooling issue to be resolved as soon as possible without any charges as the issue was pertaining to warranty period, which was not addressed correctly, else I will be forced to go to consumer court for this defective product.