[Resolved]  Hitachi Home & Life Solutions India [Hhli] — ac

Address:

New Delhi, Delhi, 110026

Dear officer,

Unfortunate to write to you guys for your creepy and cheated working towards the customer which is just not ending and adding things one after another!!

As we bought 7 hitachi ac from electronic paradise on june 2016 along with other products. The story starts from the day when we bought the product from that dealer who done major bluff with us when in one of our ac of 2 tone they change the machine model of inside and outside unit and when i noticed and complained for that they have shown their class while not at all supporting and stop entertaining my call even.

The same matter, i escalated with the hitachi team and almost fought for 5/6 months to get resolved the blunder done by them.

And now another come as we have given a warranty on the product bought of hitachi ac from electronic paradise for 2 years, manufacture warranty and we have at the same time as suggested and sold the extended warranty from bajaj for another 3 years, so that ends up for total 5 years.

As clearly told and even mentioned in our extended warranty clause with bajaj which automatically start only after the manufacturer warranty ends after 2 years, which is clearly mentioned as (Invoice date of insured asset 19-jun-2016 - manufacturer product warranty period 2 years). And another 3 years, which are extended warranty with bajaj starts (Period of insurance from: 19-jun-2018 00:00 to: 18-jun-2021 midnight).

But unfortunately you guys are having no business ethics and taken customer for granted with your cheap way of working while denying the complaint as registered with you guys while saying that the warranty ends as it was for 1 year, is not only shocking but cheap way of business!!

As i have already given much time on you guys last time while fighting for selling two different indoor outdoor units installed against my purchase of one particular model.

And this time again you have shown your back while coming cheap with false statement and not resolve the complaint as registered with you guys. We have also escalated the matter to the concern person from hitachi and electronic paradise as sharing the detail: ep. Paschim vihar - [protected]/ ravindar - servicing head hitachi - [protected] / akhil-servicing hitachi south ex - [protected].

But no one could resolve and made things up to the mark as committed and just added further hell to our life while not providing any immediate resolution and rectification in their system or record.

Now i do not hold any further trust in hitachi their team or the dealer i will escalate the matter further and if needed will take legally as you guys hardly revert on your mail and have no ethics how to be fair or committed to the customer.

As the complaint made by us of “water dripping” reported with you guys more than 7 to 8 times and every time you guys cooked stories one after another but failed to resolve the problem. This time we are not to take this further and immediately want the faulty ac replaced with the new one. As just can’t allow you guys to make nonsense for same problem so many times and resolve nothing, need immediate replacement.

As made clear that i does not trust you “hitachi” any further and not even sure that you guys will even revert on my concern or take any appropriate action, i will not let it go like the way you have done so far and ready to go by law if not get things appropriate not just now but in the future too as being committed to the product bought from hitachi.

Attaching all relevant documents from purchased invoice from electronic paradise to the extended warranty certificate from bajaj, so no you guys just don’t come back with any further silly statement or avoid my mail and don’t resolve my concern without taking any extra moment.

My next step will be to report this matter to your top management from director to executive level and take you legally.


Shahid khan

[protected]