[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Air Conditioner

Address:

Lucknow

We had purchased a 1.5 Ton Inverter AC cost 57K in April 2016. Since the purchase it has been creating issues related to cooling, gas leak etc. Every time we have to complain and get it fixed Now since few weeks again we started facing cooling issues. We complained twice. The first service centre person came and told that the indoor PCB is not working and repaired it in 1 week. But still it was not working so we complained 2nd time. The 2nd service centre person came and told that the outdoor PCB is not working and it will cost 8.5K for replacement as my 5 year warranty has expired just 2 months back. After that I again checked with Hitachi customer care again and they informed that the PCB will not work without the motor being changed even though the motor is fine and now I have to pay 11K (8500+2500) for getting both replaced. I don't know what is the use of buying such costly AC from Hitachi when they don't even work properly for 5 years.

I am having 2 more ACs of Hitachi and I am now afraid that the same issue will be faced in them. I surely was not expecting such pethetic service from a brand like Hitachi.

I will never recommend anyone to purchase Hitachi air-conditioners.