[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Air Conditioner

On 1st of March 2022, I had bought a Hitachi Window AC of capacity 1.5 with model no. RAW318HEDO.Z and model ODU 210H17977. As stated, the purchase date of my new AC was 1st of march and today is 25th May, so it's been less then 3 months and I have already raised 4 complain regarding the problem face because of the above defective machine. First, issue I faced was for water dripping because of the incorrect installation from your technician with no.[protected]. Then it was temporary corrected but not fully resolved. Then after that I again initiated a service request with no. [protected], and again water dripping issue arises during service and the technician initiated the reinstalling request from his end. After that my AC was reinstalled and when it seems that everything was ok, now again, I have to raise another complain with no.[protected] for vibration and unbearable high sound from the compressor, swing flaps and other components. And while the technician visited my place to resolve the above issue, we again faced another issue with the fan speed. All of a sudden, the fan speed cannot be decreased either from the remote nor from the ECU panels on the machine. After trying several hours to resolve the issue, he just took video of the issue and he said that there is a defect in the machine and one component need to changed and it will take 2 -3 days to get component. Then after 4 days they have changed the AC ECU unit but the problem is not resolved. After couple of days the Area Manager service named Santan Gosh, called me and told me that there is an issue with the fan motor, and we need to change that. So, on 07th June 2022, another service person came to my house and completely de-assembled the brand-new Ac, and change the motor, even after working for almost 2hrs, the problem is not resolved. I told them that kindly replace the Ac as it's only been 3months and I have to raise complain in another day. But they told me that, it cannot be done, they will look for some other option. Then again, 0n 8th or 9th of June service person visited my home and after running the AC for 30- 45 min, a person who is on call with the senior tech and his name is M.D Rahaman, directly told me that and and I quote " THERE IS NO FAULT IN THE AC, EVERYTHING IS GOOD", seriously... and asking why he is saying so, then he had given a hilarious reason on why the fan seed is not decreasing instantly. He is telling that there is a technology developed in Hitachi AC that will not allow the user to decrease the fan seed until and unless the room temperature is decreasing below 27 degrees. That means people who is willing to run the AC on a set temperature of 28 degree, will never be able to lower the fan speed. Only if anyone will set the temperature 27 degree or below will able to lower the fan speed. I am not sure that are they getting training and paid for servicing Hitachi AC or they are paid and trained to fooled the customer with this type of illogical reason? And when I ask then while changing to Dry mode why the fan is running at high speed, there is no answer from him. As per my knowledge, in dry mode we are not allowed to change the temperature and fan speed is pre-set to low power. He doesn't have any answer to that, and I also said that, then how come at the time of demo everything is working fine and in 3 months the technology is updated through internet in my AC. And the most important thing in that, if there is no problem with my AC then how come they changed the ECU unit of my AC and why they have tear down my brand-new AC completely and changed the motor. And last but not the least, I elder brother who stays with me is having a same brand and model AC and in that model, everything is working fine without any issue. I think Hitachi has given the privilege to use the above technology specially to me. I think the service people are playing games with me and fooling me by telling all those illogical explanations. I have also sent 3-4 mails to JC-Hitach for clarification and got no support from them. Then I approached social media and narrated my issue to JC-Hitach official Facebook page. And I got response from there by an associate named Garvi and she assured me to get the issue resolved, but after several tech visit there is nothing positive from her end too. Now, again on 15th June 2022, 6 people visited my place accompanied with Santan Ghosh (Area service manager) & M.D Rahaman senior technician on 15/06/2022 and spend almost couple of hours inspecting the Ac and after checking all the thing they are again saying the same old story, that there is no problem with the AC. Then I said, if there was no problem, then how come they have opened my new AC and changed the motor unnecessarily and changed the ECU unit. Just explain me that. But they have no answer to any of my questions. Now, after so many days of metal harassment, I need replacement & compensation for the above issue.

I have already raised an online complain at the National Consumer Helpline on 11/07/2022 with grievances no-3650093, and it was moved to convergence on 29/07/2022, but still it is showing in progress. Hence I thought to move forward to involved you for resolution on this. Thank you.