[Resolved] Hitachi Home & Life Solutions India [Hhli]

Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Airconditioned 1.5ton

A Anshul041296 Jul 30, 2021 Aug 11, 2021 This thread was updated on Aug 11, 2021

I have purchased a Hitachi 1.5 ton AC on 16th feb 2021.With only 4 months of running it has a cooling issue.The service centre technician checked and said there is a leakage in coil and has taken away my AC indoor along with him.Even after 8 days of my complaint the AC unit has not been delivered to me.There is no proper contact from their side also .Every time i asked them about the complaint they kept on saying that the spare part is not available.I want that they should provide me a new indoor unit inspite of fixing the coil as it may have more defects in future. Complaint number:[protected] +1 photos Was this information helpful? No (0) Yes (0)
Sep 13, 2021 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Jul 31, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Anshul, We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this. Regards, Team Hitachi Aug 02, 2021 Updated by Anshul041296 No solution provided to me yet.They kept on ignoring the problem and not even attending the phone call.It has been more than 10 days of my complaint and still i have not received my indoor unit.They are setting up a very good example of one of the worst after sale services. Verified Support Aug 04, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Anshul, Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard. Regards, Team Hitachi Aug 06, 2021 Updated by Anshul041296 Dear Hitachi As I have already given you more than 15 days.Please tell me how much time you needed to sort out this complain.Yoh have to provide me a new indoor unit so why this process takes such a long time. Verified Support Aug 07, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Anshul, We completely understand how you feel right now. However, please be assured that our team is closely looking into your concern from the depth. We'll share relevant updates with you soon, please allow us some time. Regards, Team Hitachi Verified Support Aug 11, 2021 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Anshul, We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product. Regards, Team Hitachi
Add a Comment	Share
Submit Close