Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Bad experience and unauthorised close of complaint

Sumit1712

from Chandigarh, Chandigarh

Jun 7, 2022

Address:

Chandigarh

I have called number of times and lodged my complaint through your WhatsApp channel, but there is no answer from your end. Just wanted to know the reason of closing my complaint without customer service and customer permission.

You people are hiring freshers/ training people who don't know how to solve noice problem in AC and instead of working on it and getting it rectified you people are closing complaint at your end.

Your team has so far charged 750+450 for service and problem but noice from AC is still there.

Below are the complaint made and closed by your team.

********

Your Service request no. [protected] for AIR CONDITIONER-WINDOW is currently at status: ALLOCATED.

Your Service request no. [protected] for AIR CONDITIONER-WINDOW is currently at status: CLOSED.

Your Service request no. [protected] for AIR CONDITIONER-WINDOW is currently at status: CLOSED.

Your Service request no. [protected] for AIR CONDITIONER-WINDOW is currently at status: CANCELLED

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Jul 23, 2022

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Jun 07, 2022

Updated by Sumit1712 It's around 29 days that you people are not able to give customer service.

Verified Support

Jun 09, 2022

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sumit,

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Verified Support

Jun 16, 2022

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Sumit,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi