[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Climate aircon services, molarband extn., badarpur not able to identify/correct the problem

Address:	Faridabad, Haryana, 121003
Website:	Hitachi ACs

I have a window ac - 1.5tr hitachi kaze standard - raw318ksd which was bought in year june 2012.
Ac was working fine until april 2017 when we started having problems with cooling of ac, service request was opened and service executive named firoz visited the premises and said that the problem is with the capacitor of the ac and replaced the capacitor and took rs 750/- for capacitor and visiting charges as rs 400/- (Dated 14/4/2017).

Again, after couple of weeks, same problem was identified and again one of the executive visited our premises and said that the there is no problem, just servicing the ac will solve the problem. He then did the service and took rs 250 (This was within the month, hence no visiting charges this time and 500 for earlier visit was already paid so only 250 was to be paid out of rs 750).

This time also the problem was not identified by executive and we started having the problems within next couple of weeks.

So, as per the climate aircon services, molarband ext., badarpur, they sent a senior executive and he said that there is gas leakage in the cooling coil. So, this will need to be fixed and refill the gas after fixing the coil. This time rs 2500 were charged to repair the cooling coil and gas filling. (Services were performed on (12/5/2017)

This was also not of any help.

On 5/6/2017, complaint # [protected] was logged, again the executive visited our home and said that the cooling coil will need to be replaced.

It took climate aircon services, molarband ext., badarpur to get the part after 15 days of my diligently following up again and again including multiple visits to their office.

Finally, the cooling coil arrived on 20/6/2017 and gas was filled again and i was given assurance that the ac will work fiine now without any issues.

But, this was not the truth, on 23/6/17, ac is not cooling again and we are in the worse condition what we were before 2 months.

I now feel that i should have not opted for the hitachi services and should have opted out for the other options to get the ac rectified from some local shop. Wherein, they would have taken care of all these issues in one go.

I feel that hitachi after sales services is the worst and i would not advise buying hitachi product anyone.

Total expenses occurred till now is rs 7950 + (Time that i have been wasting following up with the service executives at hitachi) + i have been dealing with heat through out this summers instead of having an ac.

I have also attached the receipts of payments done so far.

Please look into this issue and get this problem solved asap.

Thanks!
Sagar satija
[protected]