[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Complaint for shoddy installation and breakdown of new 1.5 ton split inverter AC's

Hi,
I had purchased three 1.5 ton split inverter AC's from Croma Rajouri Garden Delhi on 15th Apr 2022. I had requested for installation on 21st april for all 3 (Request nos. [protected], [protected], [protected] ). Tickets were assigned to Abdulla ([protected]) and technician Nizam ([protected]) had come to install them.
The technician botched up all the 3 installations:
1. First AC was installed in a way that we could not open our bedroom cupboard at all. We then asked for shifting the indoor unit by a few inches to customer care (Req [protected]). Same guys Nizam came and shifted the AC and took installation money again from us.

2. Second AC was installed where the bedroom door was hitting against the blades of the AC. This time when we tried to call Nizam again, he refused to attend and asked us to use the AC like this only. We called customer centre again. He stopped taking calls after multiple complaints to call centre he came to shift the AC and charged us again. (Req: [protected])

3. The third AC never worked after installation. there was no cooling. We again raised complaints (Req. [protected], [protected]) and a person visited and told us that there was no gas in the AC. He showed us a joint from where the gas had leaked out as the technician who had installed did not fit it correctly. However, he refused to fix the AC and told us to call the same person who had done the installation. Nizam did not attend our calls. We complained again and some Alam() called us and assured he will send Nizam to fix.
Nizam arrived after 2 days and filled gas and shifted the outdoor unit. He again did a bad job and took another 1500/- from us.
The outdoor unit is now tilting outwards (Please note we live on the 7th floor), only 2 screws are fixed and pipes are injured. It can fall any day.

The AC is still not cooling. The compressor switches on for 10 mins and then switches off again. I have raised another complaint (Req. [protected]) for breakdown but no one has attended or called us yet.
This is a new AC and not used even once.

I would like a replacement for this. I am extremely distressed and dissatisfied by the service centre job. The technicians are absolutely unskilled. they just want to take money and dont attend even if they make all the mistakes. the technician also stole our 3m copper pipe that came with the AC. On confronting him he threatened us by saying he will remove all copper pipes he has installed in our AC's.

I am a 64 year old woman, widow of an army officer who has been harassed by Hitachi service people.
My AC is still noy working. This is not expected from a reputed company like Hitachi.
Please resolve my issue and provide a replacement.
Attaching pics of the outdoor unit and machine.

Thanks,