[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Defected inverter split ac

Address:

Chennai

Extremely disappointed & feel cheated by Hitachi due to pathetic service and cheating customers by selling fake and defected inverter split AC.I purchased Hitachi Inverter AC in mid 2019.Soon after buying the product it started leaking water and I ended up repairing it thrice which costed me a lot.Now in 2021 June, the AC stopped working again and Hitachi after keeping me waiting for 6 days says the PCB/mother board in the compressor as well as the AC unit has stopped working.Hitachi is quoting approx 10, 000 rs for the PCB board replacement in compressor and approx 4, 500 rs for the PCB board service in the AC unit plus repair charges.Total repair cost is 15, 000+ only 2 years after purchasing and not to forget the additonal repair charges for leakage in the past 2 years which cost approx 6, 000 rs.This is extremely expensive and the repeated repairs and maintenance cost of this defected piece is more than the cost of the AC itself.The Hitachi technician also mentioned that I need a stabiliser, then why is Hitachi selling this AC as inverter ac to customers and cheat them so blatantly? There are lot of complaints on faulty pcb in hitachi ac, we customers rightfully need a replacement as this is so unfair.Please look into this issue and do not cheat customers like this, it is out hard earned money and we dont get it easily.I think this also calls for the public to be made aware through social media platforms.Clients should not be fooled and taken for granted this way.