Hitachi Home & Life Solutions India [Hhli] — Defective product (a.c.) received on purchase and no after sales service received.

Address:

Kolkata, West Bengal, 700080

Dear sir,

This is to bring to your notice that still my hitachi air conditioner is not repaired. On saturday one of your service man came and told it might have lost all its gas and it will take some more time to repair it. When i asked, how much more time???... He said, sir now waiting list is going on for filling of gas but how much time he also don't know may be 5 - 10 days.

I have made the complain on 28th may, 2016 for non cooling, 9 days has also passed and no work has been done.Infact the a. C. Was installed on 4th may, 2016 and since then it has not worked properly.

Requesting you kindly look into this matter on priority (Replace/refund/repair) as i want to use my ac in this summer only.

Details of my ac and complain made attached:

Model : 1.2 ton split rau314awd
Invoice date: 23.04.2016 (Bill attached)
Dealer : sales emporium (Jessore road)
Installed on : 03.05.2016

Regards,

Asish kejriwal

— forwarded message —
From: rohit kejriwal
Date: sat, jun 4, 2016 at 9:54 am
Subject: fwd: defective product (A. C.) purchased and no after sales service provided.
To: head. [protected]@jci-hitachi.com
Cc: manager. [protected]@jci-hitachi.com, [protected]@jci-hitachi.com, [protected]@gujaratnre.com, executive. [protected]@jci-hitachi.com


Dear sir,

Kindly look into this matter on priority as even after waiting of 7 days (Earlier 20 days) no after sales service received breakdown req. [protected] dated 28.05.16 (Earlier. Breakdown req. [protected] dated 04.05.16) mob [protected].

As defective product received on purchase which is not working properly since installation requesting you to kindly take back the machine and refund the money. All documents attached.

Even-after repeated daily followup (After waiting 48 hrs of complain) with the customer care no action taken yet and is said that they will not be able to do anything as they are only registration department.

Regards,
Asish kejriwal

— forwarded message —
From: rohit kejriwal
Date: fri, jun 3, 2016 at 12:23 pm
Subject: defective product (A. C.) received on purchased and no after sales service received.
To: manager. [protected]@jci-hitachi.com
Cc: [protected]@jci-hitachi.com


Dear sir,

This is to bring to your notice that hitachi air-conditioner was purchased details as below:

Model : 1.2 ton split rau314awd
Invoice date: 23.04.2016 (Bill attached)
Dealer : sales emporium (Jessore road)
Installed on : 03.05.2016

Has not worked properly since its installation. The after sales service is horrible as even after repeated followup after 48 hr. Of complained booked no personnel of hitachi cares to call and the issue is attended after 20/25 days.

Kindly refer attached documents and resolve the following issues :

1. Breakdown req. [protected] dated 28.05.16 : not yet attended, moreover no call for the same is received even after followups made with the customer care only reply is "it has been allotted and will be done soon." 5 working days gone no one attended.

2. Call no. [protected]: installation charges paid was rs. 1951.00 but only message of rs. 501 received by the company is received.

3. Last breakdown req. [protected] dated 04.05.16 made just the next day of installation was resolved on 24.05.16 ie. After 20 days.

Request you to kindly deliver the service and take the defective product back and return the money at the earliest as the product does not work and no service is provided by hitachi so that no further intervention of any forum is required.

Regards,

Asish kejriwal