[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Defective Product- Hitachi AC

I had purchased a split Ac 1.5 Ton AC from New Rhythm House, Sector 18, Noida From the date of installation, I had faced a lot of problems like lot of sound coming from internal unit, a lot of vibration in external unit etc which is quite unusual. After facing so many problems, I think that the product is defective. I had complained a several times in the Hitachi Customer Care which they attended but there was no satisfactory result. At present the AC is not working as it should. The room is not cooled at all.In this scorching heat, me and my family is facing a lot of problems. The purpose of buying this AC is in vain if I can’t use it when required. In this unwanted situation, I would humbly request you to make some arrangements to replace this defective unit with a new model

Regards Rahul Contact no. [protected] / hr.[protected]@gmail.com
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Jul 1, 2022
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
May 17, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Rahul,

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi
Jun 16, 2022
Updated by rvatif
Its not resolved yet

Please find below Complaint Number: [protected]

Its pending from Last 1 month and Team is Lazy and not responding

My Complaint to Management not reaching as they are doing fraud in Send button from hitachi site.

Regards
Rahul
Jun 16, 2022
Updated by rvatif
Sorry I am escalating to PMO OFFICE Now
Verified Support
Jul 01, 2022
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Rahul,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi
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