Hitachi Home & Life Solutions India [HHLI]

Hitachi Home & Life Solutions India [Hhli] — Defective working of Air Conditioner

Ashish Pandey 800

Jun 11, 2022

Address:

Noida

Hitachi India airconditioner 1.5 mt Complaint no [protected] dtd 13.5.22 pending since 30 days. regular complaints through mails, call center & whatsapp are resulting in no action except regular message of " shall revert " / " ASAP " / looking into it "

The airconditioner has been giving trouble since day one of installation. regular complaints have been made & some quickfixes keeps it going for few days & again problem comes back.
Now their technician had attended & told compressor needs change, its faulty. Its under warranty & shall be done. since then no action by company side . complaint shown open status, but no action.

No customer service & action is HITACHI’s motto.
. Ashish Pandey [protected]

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Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2022

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Ashish,

We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

Jun 21, 2022

Updated by Ashish Pandey 800 Even after 40 days complaint is unresolved.
Cooling continues to be low. Cooling coil replaced on 15.5.22, with payment . Compressor replaced on 11.6.22. Refilling of gas was done 2 days later which lasted just 2 hours.
Now again ac is at its original position.
Low Cooling and follow up with hitachi

Jun 21, 2022

Updated by Ashish Pandey 800 Now new complaint no generated [protected] dtd 21.6.22 which is nothing but follow up of complaint no [protected] dtd 13.5.22

Jun 22, 2022

Updated by Ashish Pandey 800 Day 41 . Hitachi complaint still unresolved.
[protected] dtd 13.5.22 self closed by hitachi without resolution
Revised complaint [protected] dtd 21.6.22
Awaiting resolution

Verified Support

Jun 23, 2022

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Ashish,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Team Hitachi

Jun 23, 2022

Updated by Ashish Pandey 800 Day 42 . Hitachi complaint still unresolved.
[protected] dtd 13.5.22 self closed by hitachi without resolution
Revised complaint [protected] dtd 21.6.22
Awaiting resolution

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Comments

Ashish Pandey 800

Jun 14, 2022

Dear Team HItachi

Its been 32 days & still complaint remains as it is. Juts the regualr reply of " looking & someone will call" . The Technicians who come have changed Cooling grill after charging heavy fees, then they changed compressor, still the ac in not working & they are clueless. Three days still they do not show up again.

Just look at the dates 13.5.22 complaint & today 14.6.22, it still remains unresolved.

Regards
Ashish Pandey

Ashish Pandey 800's [Complaint's author] reply, Jun 21, 2022

It's been 40 days now the compressor and grill has been changed . Paid for grill.
Gas filled . Still the complaint of poor cooling on complaint no 22051308843 dtd 13.5.22 remains open.
Continuous follow up has no response.
Ashish Pandey