[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Delayed service and False promise about policy

Dear Sir/Madam
This is in regards to my new Hitachi Split AC installation. I have purchased the AC on 15th May 2022 from VIJAY SALES LAJPAT NAGAR which is a very big and busy electronics shop in DELHI. We paid the whole amount in cash on that same date and got the confirmation from them that the next day only they will deliver it to our place and somebody from Hitachi will call me up for installation.
But after paying the whole amount in one shot also we got the delivery of the AC next day at around 4 pm which . And till 18th May we did not receive any phone call from Hitachi to install the AC. If this is the kind of response towards a customer and this is their commitment then why are they running business here? They have a policy of Installation of AC within 48 hrs it’s more than 72 hours from the date of purchase and more than 48 hrs from delivery of AC at my place but no one have called me, I talked to their customer care but they are helpless .
I am very annoyed and I am hereby lodging complaints on both this VIJAY SALES LAJPAT NAGAR, Delhi and HITACHI service station, Delhi.
If any action is taken against them it would help many consumers like us.