[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Faulty product

Address:

New Delhi, Delhi, 110007

Good Morning!

This is in context to Hitachi Inverter Air Conditioner bought under TPDDL Scheme Registration No [protected] Dated 26/3/16.
Since the day we had got registered through TPDDL Scheme we are facing problem in Sales and Service with Hitachi.

Firstly, there was a long wait for the product to be shipped, everyday i was calling the sales team to deliver the product. After my daily calls and repeated mails I received the product after 20 days.

Then after we had been facing problem with the service. No complaint is completed in one attempt as there service persons are not fully equipped. Entire ONE year i had been giving complaints of the product not functioning properly but there had been no conclusion on the same.

I have requested them to please Refund me as now i am literally harassed using this product.

List of complaints done in last one month-

31 March'17-[protected]-Service.
Complaint attended after one week that only after my repeated calls to the service centre.
Service person came and cleaned the indoor unit and told that there is NO Gas kindly generate new complaint.

7 April'17-[protected]- Refilling of Gas.
Service person came and refilled. Again we have to requested him to get the service of the outer unit done in the same complaint.

19 April'17- [protected]- Water Dripping and Cooling
Service person came and checked he had cut the Pipe and told still there is less Gas, kindly get it checked.

21 April'17- [protected]-Water Dripping & No cooling
Service person found leakage and Got the gas top up.

27 April'17- 6:30 AM [protected]- Water Dripping ( Rain)
I received a call from the service centre and i refused for the service, then i was made speak to Mr. Nitin- North Delhi Service head, he told me that i shall arrange visit of senior service person but No complaint was attended till 1 May'17.

1 May'17- [protected]- Complaint not attended till date so new service no allotted.
Again i have to call Service centre for the same problem. Service person attended the complain on 2 May'17.
4 May'17 Mr. Nitin had send Mr. Siddqui Ansari to check and according to him everything is OK.

5 May'17-05:05 AM [protected] Water Dripping ( Rain)

i have told to connect to the management on the email id mentioned, i had send mail to Mr. Vishal Marar- Manager National Service Centre and also Mr Satish Nairo, Mr Rajesh Nagari and the Delhi Corporate office Mr.Singh but i have not received any call or mail from there end.