[Resolved] Hitachi Home & Life Solutions India [Hhli] — Fraud of Annual maintainance contract of Hitachi AC | |||
We contracted annual maintenance for 2 spilit AC at 11th Dec. I asked to them full cover maintenance. Mr. Bilal said it can be covered everything, I don't have to pay even 1 paisa in any condition.House keeper also has heard it with me. He left me receipt of 5, 194/- for 2 ton AC, 4, 973/- for 1.5 AC by Air Cool Systems, and said he would send contract paper after. A few days after I got receipt of 4, 475/- and 4, 675/- for both.and term & condition of "Semi-Comprehensive" by Johnson Controls-Hitachi Air Conditioning India Limited. Still I believed the Mr. Bilal and requested to send a person for check. Engineer come today, 31st Jan, and said I have to pay for conpresser for 1.5 ton AC, and did nothing for some noise for 2 ton AC. After complained to them, Mr.Bilal said, "it is fully cover AC which is within 5 years. " I purchased in 2010, and he did not ask and check my invoice at that time. it is clealy fraud and cheating. I'm Japanese and keep 4ps Hitachi AC. I waned to believe them because of the name of HITACHI. I could not take any repairing from them, and now I need to refund full payment of 5194+4973=10167 asap. I can't trust them anymore. Was this information helpful? | |||
Apr 3, 2017 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Feb 13, 2017 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear sakurasaku, We are still awaiting for your response. Please share your mobile number/complaint number with us on hitachiindia.[protected]@gmail.com. We assure you we will look into this right away. Regards Team Hitachi | |||
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