[Resolved]  Hitachi Home & Life Solutions India [Hhli] — fridge not cooling.. hitachi doing nothing to rectify, despite the urgency

Address:	122017
Website:	www.hitachi.co.in/service_support

This fridge has been creating problems since 12-14 months post purchase. It stopped cooling. Hhli changed the pcb saying it was bad. Then ice started getting deposited in the freezer compartment within another few months. The engineer came and made adjustments to the door and other accessories, mentioning that leakage was happening.

Now again the unit has stopped cooling. The engineer came and told us the fan has gone bad. He removed is saying it has to be replaced. Four days have passed without any resolution. Despite escalation no one seems to know anything or interested in doing anything.

We bought this fridge due to hitachi reputation of good engineering, but if this is the support quality i will strongly recommend to others not to buy hitachi. Secondly i would like hitachi to replace my unit else i will have to find an alternate way to escalate this.

No refrigerator should cause problems within 2 years of purchase, specially when the expected life is at least 10 years.

Lastly i want immediate resolution of the current issue.. Surviving without the refrigerator in delhi in monsoons is not possible..

Complaint no. — a776882ecc5
Escalation no. — [protected]