Hitachi Home & Life Solutions India [Hhli] — Haven't received my ac back for last two month.

Address:

New Delhi, Delhi, 110051

Hi,

I own three window air conditioner of hitachi, subscribe for their amc every year since 2011. Recently, one of my air conditioner stopped cooling and i lodged a complaint on 17th apr, 2016 (No.[protected]). The local hitachi service facility took away the air conditioner and returned the same confirming that there was some issue related to gas.

But yet the ac was not cooling.

I booked another complaint on 2nd may, 2016 (No. [protected]). Technician came and took away the ac. I was surprised to receive a message just after the left my place that the complaint has been closed.

Then i once again talked to customer care at 35324848 on 13th may, 2016. I was issued a fresh complaint no. [protected] which was subsequently closed on 22nd may, 2016 without returning the ac.

I wrote an email to level 2 *mr sandeep gupta - general manager *on 24th may, 2016 but to no avail.

It has been more than a month that i have not been offered a solution.

I had never expected this sort of poor service from a company of international repute.

I will appreciate a quick address to the issue.

Thanks.

Prashant k shukla