Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Hitachi 1.2 Ton Split AC (RAU514AWD)

anurag77

from Pune, Maharashtra

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	www.jci-hitachi.in

The Hitachi service centre failed to keep its commitment of installation of AC at the committed time, which resulted in its installation postponed for atleast 2 weeks now.

The service engineer stopped picking up the phone despite committing a time for installation.

I spoiled entire day sitting at home waiting for him and he didn't turn up.

Now I want Hitachi to take its product (duly packed as received) back and process the refund so that I can buy a better brand product. Hitachi has refused to accept return.

It seems there is no law which protects the interest of the consumer even if such brands keep offering Pathetic and deficient services to its customers.

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May 20, 2017

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear anurag77,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi

Verified Support

Apr 18, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear anurag77,

We are still awaiting for your response. Please share your mobile number/complaint number with us on hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards
Team Hitachi