Hitachi Home & Life Solutions India [Hhli] — Hitachi 1.5 ton rau518kudb logicool 5 star ac

Address:	110089
Website:	www.hitachi.co.in

Hi,
I had bought a hitachi 1.5 ton rau518kudb logicool 5 star ac on 10th may 2015 through invoice no-ver/0270, venus e-mart private limited rohini sec-16. It developed some problem around 7th of may’16. We lodged a complaint through telephone number [protected] and 35324848 the same day. Though we were promised that the technician would arrive within 48 hrs but till date no one has visited our house. Our repeated follow-ups didn’t yield any result as we were only told to wait.
This is highly disturbing that a reputed company like hitachi can’t live up to its commitments even after multiple follow-ups. It seems to be a deliberate ploy by hitachi to delay sending the technician so that the a/c runs out of warranty period. This would enable hitachi to charge exorbitantly from the customer. It is a pity that hitachi has resorted to such cheap tactics to mint money from their customer.
I will be forced to lodge this complaint through appropriate authorities on the atrocity we have been subjected to due to delayed tactics employed by your company.
I need immediate action asap.

Regards
Anis sen/dipshikha sen
I-4/29, sec-16 rohini delhi
[protected]/ [protected]