[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi 525 L Frost Free Double Door Bottom Mount 2 Star (2020) Refrigerator

I have bought a fridge (Hitachi 525 L Frost Free Double Door Bottom Mount 2 Star (2020) Refrigerator) in January 2020. When I received the Product there was dents in the body for which I denied to accept the fridge but the engineer and service person insisted to keep the fridge and and offered me a discount of 10% forcefully since this was the last piece available in their godown. From the month of March onwards the fridge was giving trouble and till now I am facing issue with the product. It makes loud noise and several other problems. I have logged around 4-5 complaints till now and I every time there is a new story from the service person. I am very unhappy with the product and my warranty is going to expire in the month of January. I have got in touch with many senior and heads of the company but they are wasting my time. I have suffered a lot with this and have also wasted so much time chasing people. The company is not ready to replace or accept that the fridge is defective. It has been repaired thrice and almost each and every part is serviced after purchasing. After paying Rs.66000/- I cannot expect a garbage which I cannot even use and has to kept off several times as instructed by the company.

I need a REPLACEMENT or REFUND for this as I cannot spend my valuable time after it anymore.
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Jan 4, 2022
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2021
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Deep (deepgupta9),

Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes.

We assure you we will look into this right away.

Regards,
Team Hitachi
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