Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Hitachi a/c cooling problem

Rahulpadte

from Mumbai, Maharashtra

Address:	400078
Website:	www.jci-hitachi.in

We have Hitachi inverted split a/c. We have did AMC from 8/8/16 til 7/8/17.
TCR no. 39518.

Since April 2017 we have cooling problem with a/c.

Req no. 1) [protected] was attended on 6/4/17.
Req no 2) [protected] for same issue was done on 10/4/17. technician told will send senior to attend.
Req no 3) [protected] for same issue was done on 19/4/17. technician told will send senior to attend.
Req no 4) [protected] for same issue was cancelled from service center without attending dated on 3/5/17.
Req no 5) [protected] for same issue was launch on 4/5/17.
reminder for req no 5 was set on 10/5/17 but till dated nobody had attended within 24 hours. And again when we call service center today they told we will again set reminder on higher priority.

Was this information helpful?

No (0)

Yes (0)

Jun 12, 2017

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

May 11, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Rahulpadte,

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards,
Team Hitachi

May 23, 2017

Updated by Rahulpadte req no [protected] set on 14/05/17 was cancelled,
Today got msg req no [protected] & [protected] was also cancelled due to service already done - without attending how can service done. Now do you have any answer on this - Hitachi Team????

Verified Support

Jun 14, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Rahulpadte,

We hope your concern is resolved. Please drop us an email at hitachiindia.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Hitachi

Related Hitachi Home & Life Solutions India [HHLI] reviews

View all 1529 Hitachi Home & Life Solutions India [HHLI] Reviews

Comments

Rahulpadte

from Mumbai, Maharashtra

One more req no [protected] set on 14/05/17 from call center on higher priority but till dated nobody had attended. Are Hitachi technicians so busy that they cannot attend service request which are sets?
Pls let me know exact date and time; also are they going to attend it or not.
Very much disappointed with service...

Hitachi Home & Life Solutions India [HHLI] Customer Care's response, May 17, 2017

Verified Support

Dear Rahulpadte,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Hitachi

Rahulpadte's [Complaint's author] reply, May 19, 2017

just now received msg req no 17051402146 is cancelled due to service not required.
Can i know on what basis this request has been cancelled and who had taken this decision? without attending it.