[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi air conditioner

Address:	201301
Website:	www.jci-hitachi.in

Dear mr. Satish,

You can see that i have taken an amc on 13th april as a continuation to my previous amc.

You guys do not have a clue about what customer service means since you are not honoring the clause of amc

I have registered a complaint for “no cooling” on 7the may with request number - [protected] on customer care.

The 3rd day a guy comes and removes my ac from window and tells me that someone will come to pick the ac in the evening.
It is 12 days and no one has come to pick the ac which is lying in my balcony with a big hole in my window.

We called customer care 3-5 times and they have the same stale answered that it is pending and they cannot do anything about it.
My wife finally did the 1st escalation on your website about 4-5 days ago. There was not response

Finally when all this became unbearable/tormenting/ humiliating i wrote to your national head yesterday and still do not see any action. Pfa

My requests

1. You can take as much time to fix the ac which is under amc and i will ensure you guys come to consumer forum and spend a day atleast out of your air-conditioned chambers
2. Since hitachi worldwide - parent company is spending so much on all of you to keep customers happy and no one is bothered i would like you to send me the names and email id’s of 3 top bosses at the level of ceo, cfo, md so that i can write to them regarding the ground realities being faced by customers.
3. I may have to gently search out these contacts from the internet if i do not get a response from you
4. Let me know how you will compensate me for the pathetic service you are providing.

I hope with the kind of harassment i have faced my requests are genuine and you will comply to ensure that your team does not become further embarrassment to your company and you will try to fulfill my asks. Thanks!