Hitachi Home & Life Solutions India [Hhli] — HITACHI doesn't bother Customer's post sells concern

Address:

Ashoknagar, North 24 Parganus, West Bengal

HITACHI has shared an email account "[protected]@jci-hitachi.com" to raise any after sales concern. Recently I have encounter an issues with my AC where a poor quality plastic cabinet was was sold to me less than a year back is burrowed by small animals (possibly rats).
First of all, I got surprised to see it (even an AC cabinet can be burrowed by rat) because in the same floor I have another company AC which is running since 2011 without such issues.
Anyway, I raised my concern over poor plastic cabinet to Hitachi through email. The email sent on May 6th, 2022.
It's more than 10day's I haven't received a single response from HITACHI.
HITACHI has shared an email account "[protected]@jci-hitachi.com" to raise any after sales concern. Recently I have encountered an issue with my AC where a poor quality plastic cabinet that was sold to me less than a year back is burrowed by small animals (possibly rats).
First of all, I got surprised to see it (even an AC cabinet can be burrowed by rat) because on the same floor I have another company AC which has been running since 2011 without such issues.
Anyway, I raised my concern over the poor plastic cabinet to HITACHI through email. The email sent on May 6th, 2022.
It's been more than 10 days I haven't received a single response from HITACHI.
I never expected such unprofessional attitude from a MNC like HITACHI.