[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi engineer broke a part of my ac

Address:	110085
Website:	www.jci-hitachi.in

[protected] - complaint nmbr - 30 march 2017 - 6:46pm

hi
m just a normal consumer of a single product of Hitachi (a window ac), its

a simple question to Hitachi management located at various location

Globally ..
on 28th march 2017, i registered a regular service request ...on 30th your

Engineer visited & meanwhile servicing brokedown a part of my well

maintained ac in front of my eyes ...i registered another complaint regarding

it ([protected] - complaint nmbr - 30 march 2017 - 6:46pm) ... it was

registered as a normal break-down complaint & i was told to wait for 48

hours ...

please just simply tell me,
1. shouldn't this be registered under urgent category ?
2. why should i pay for any damage done by Hitachi engineer ?
3. why do this complaint still isn't resolved & i did not get even a call back

from Hitachi for the same ?
4. what is the qualification & experience level of engineers you provide ?
5. should i really trust a big Bran name like: Hitachi, for my future purchases

?

if anyone responsible read above, i.ll be glad to hear answers for my

queries ..
thnx