[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi inverter ac complaint #[protected]

Address:	Mumbai City, Maharashtra, 400022
Website:	www.hitachi.co.in

Invoice:saf02a[protected], purchased on:[protected]

I purchased this hitachi inverter ac from croma sion, mumbai outlet on the above mentioned date.

Ac provided by hitachi is defective and is emitting bad smell. I have complained over 20 times to hitachi for fixing this and they are unable to fix it.

I need a full refund on my purchase immediately. Escalate this matter at the highest level.

Initially the complaint was referred to ss aircon - that hitachi has outsourced its service operations to. The engineers from ss aircon could not resolve this issue and then this was escalated to hitachi engineers working at the vikroli.

These engineers tried to wash the ac from inside and the issue was not fixed, then the engineers removed the moisture from the outdoor unit. However this did not resolve the issue of bad smell. The bad smell persists and the hitachi customer care closes tickets without even addressing the complaints or calling me back.

I am not going to tolerate this fraudulent behavior and need immediate refund for this purchase!