[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi is not able to fix the breakdown issue of my ac from past 2 months.

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I have been facing the breakdown of the ac from past 2 months. The technician comes every time and without completely monitoring the issue they leave. Every time they say that some part is needed to change and after that i have to wait for 10 days minimum. After replacing the parts also the problem persists. Now the current complaint [protected] is opened from 22nd june and the technician informed that he needs to change the motherboard and check also for that he has place the request for the motherboard. Till date he has not came to me with the spare parts. Is this how hitachi use to torture its customer. I am completely fed up with your services. If your technician are not able to fix the issue then please replace the machine as it is in warranty period. The technician gave his head numbers and ask me to contact them, but they are not picking the phone. They are mr sabir[protected] & mr shakeel [protected]
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Aug 3, 2017
Complaint marked as Resolved 
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Customer(k2cusat),

We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.

Regards
Team Hitachi
Jun 28, 2017
Updated by k2cusat
Thanks for your immediate response, kindly send a senior technician to resolve the issue completely
Jun 29, 2017
Updated by k2cusat
Till now I havent received any call from HITACHI ?? May I know whether the issue will be resolved by this year or not?
Verified Support
Jun 29, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Customer(k2cusat),

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards
Team Hitachi
Verified Support
Aug 04, 2017
Hitachi Home & Life Solutions India [HHLI] Customer Care's response
Dear Customer(k2cusat),

We hope your concern is resolved. Please drop us an email at hitachiindia.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Hitachi
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