Hitachi Home & Life Solutions India [Hhli] — Hitachi Window AC 1.5 ltr, Model Kaze Plus 5 Star, RAW518KUDZ1

I am writing to express my deep disappointment regarding reoccurring failures of my Hitachi Window AC 1.5 ltr, Model Kaze Plus 5 Star, RAW518KUDZ1 purchased on 15th Mar 2021. I have been your patronized Customer and never bought any other brand except Hitachi in last 3 decades. My 1st AC until the last one has been Hitachi. Not only does all my flats have your machines installed, I have also always recommended Hitachi to my friends and relatives. However, this unit has completely shaken my faith and confidence in your brand.

The machine started malfunctioning just after the purchase and required service intervention and repairs. It has been failing in short intervals which has led me to start doubting its quality. It seems either Hitachi has stopped manufacturing reliable products any longer, else I have been sold a defective unit having an inherent fault.
I have been pouring money on this unit quite frequently, just to keep it functional. I always live with a fear that the system may start malfunctioning anytime. Its not even 6 months that I paid a hefty amount and got the AC repaired that it has again stopped working.

Although there are many cost effective brands available in India however, I have spent almost double the amount and blindly chosen Hitachi each time I needed an AC, due to my immense confidence in your brand. It is disheartening for me to be writing this note and escalating the matter to you as I am now loosing faith due to the unit failing every now and then.
I could never enjoy or be in peace ever since I bought this unit and request the company to intervene and replace the unit so that my trust built over 3 decades is not shattered.
I believe it is essential for Hitachi to uphold its reputation for excellence and ensure that its customers continue to enjoy high-quality products and services.

Deepa Raisinghani
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