[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Hitachi window AC 1.5 ton

May 22, 2022

Updated by Shambhuk Hitachi Home & Life Solutions India [Hhli] — Hitachi window AC 1.5 ton
S
Shambhuk
May 22, 2022
Mark as Resolved

I purchased 1.5 ton window AC from Vijay Sales Faridabad in last week of May 2019.. in June 2020 i complained about no cooling and technician came and after inspection reported that gas to be refilled and compressor also to be changed..I paid 2500 for that as compressor was under 5 y warranty so he replaced..not sure replaced one condition as that also not in sealed and new condition..Again on 19 May 2022 complained of no cooling and Hitachi rep came and reported that gas to be refilled and need to pay 2500..500 I paid aand 2000 supposed to be paid when gas person will fill the gas..when gas person came he said that there will not be any guarantee of gas refilling as compressor is also leaking..He estimated 8300+2000 means 10300..he was also more for interested re AMC..Nothing happend no call no resolution..I am highly disappointed with Hitachi product and then after Sales service..How a new brand ac which has average useful life of 10-15 years show this kind of status in less that 3 years.I will never buy anymore products nor recommend anyone unless either replacement of Ac is done or money-back.I feel cheated by Hitachi..I request Hitachi to look into this and win trust of customer.

May 22, 2022

Updated by Shambhuk Shambhuk
May 22, 2022
Mark as Resolved

I purchased 1.5 ton window AC from Vijay Sales Faridabad in last week of May 2019.. in June 2020 i complained about no cooling and technician came and after inspection reported that gas to be refilled and compressor also to be changed..I paid 2500 for that as compressor was under 5 y warranty so he replaced..not sure replaced one condition as that also not in sealed and new condition..Again on 19 May 2022 complained of no cooling and Hitachi rep came and reported that gas to be refilled and need to pay 2500..500 I paid aand 2000 supposed to be paid when gas person will fill the gas..when gas person came he said that there will not be any guarantee of gas refilling as condensor issue and also leaking..He estimated 8300+2000 means 10300..he was also more for interested re AMC..Nothing happend no call no resolution..I am highly disappointed with Hitachi product and then after Sales service..How a new brand ac which has average useful life of 10-15 years show this kind of status in less that 3 years.I will never buy anymore products nor recommend anyone unless either replacement of Ac is done or money-back.I feel cheated by Hitachi..I request Hitachi to look into this and win trust of customer.