Hitachi Home & Life Solutions India [Hhli] — Huge delay in attending to my complaint

Address:

500073

I purchased hitachi zunoh 5200f 2t ac on 20th april. I was told by Hitachi dial a care that it would be installed within 2 working days. It was finally installed 1 week later by neocool system ( phone number[protected]. I asked them why the delay in installation as we were told it would take 2 working days and the neo cool technician told me we are lucky as other customers have been waiting for 1 month for installation.

After 3 days this ac stopped working and i placed complaint on the same day, 30th april. Despite followup calls to dial a care till date no one has attended the complaint.

I called dial a care again today, 5/5/2016 and was told it will take 5 more days as they have "heavy workload" in hyderabad.

If a customers brand new ac breaks down after being installed for 3 days in peak summer in Telengana, Hyderabad and suppose it happens repeatedly do the Hitachi, India people think the customer should suffer. Rather than giving excuses of heavy workload being summer isnt it their job to have more qualified technicians to attend to the grievances of their customers?

i stay in Hyderabad where people are dying as a result of heat stroke and installed this split ac for my children who are young and barents both of whom are over 70 years of age
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After paying 57000 for this ac of a reputed japanese company I am shocked, extremely disappointed with Hitachi india, their technicians, neocool system, Hyderabad who never pick up the phone. They need to be more professional in their work ethics and attitude . Hitachi, India website provides the names of three management level persons and despite sending them my complaints this issue has not been rectified.

Hitachi India dial a care team is itself admitting its summer and they have heavy workload but that doesnt mean the customer who paid hundreds of thousand should suffer. If hitachi Hyderabad doesnt have technicians then that is their internal problem and rather than mentioning this fact once the customer has bought this product and doing the rounds of their customer care numer it should be on their website.

I urge Hitachi, India. Hyderabad to kindly attend to my complaint at the earliest.
thank you. Dr. Nazeem.