[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Inadequate and incomplete repairs

I write to you to escalate my ongoing issues with the sheer incompetence of the service personnel at Freeze Point.

My issue is with how I'm being to told pay for service charges for an issue that clearly has not been rectified.

I first contacted Hitachi service around the month of November 2021 which also had to be escalated due to unprofessionalism of the service staff (Which led to the said staff's termination) - I was also handed a signed official bill of repairs carried out to the amount of Rs. 10800.

My contention is that a cooling issue or any other thereof MUST be rectified with due diligence and MUST not lead to issue re-occuring in the long run. How am I expected to pay for services that clearly did not provide long-term rectification my original problem of inadequate cooling?

However, in this case, the cooling issue is back in spite of me being assured by Freeze Point reps that there will not be issues anymore.

I CANNOT be contacting Hitachi service every 3 months or so for the same issue and shell out service charges for frequent breakdowns and issues without the service center being held accountable for long-term resolution.

I need service personnel to be due diligent in rectifying cooling issues with my unit in the long run.

Failing this, I shall formally raise a complaint with the Consumer Court and also gladly dispose my unit for scrap.

This is getting ridiculous to be hearing different things from different people who visit the house, and my unit having to be dismantled and having to stay without an AC in the peak of a Chennai summer.

In spite of all this, your service person from Freeze Point had the audacity to mention that resolutions have a 90 day warranty, beyond which I'll need to pay servicce charges again. He also had the audacity to say that I need to buy an AMC to avoid frequent service charges!

I would also request you to call me back on my contact number so I can give you a run down of what has transpired for me to be VERY VERY frustrated with the quality of service being provided by Hitachi.