Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Malfunctioning of Refrigerator

chillashu

from Ahmedabad, Gujarat

Address:

Jaipur, Rajasthan, 302018

Malfunctioning of Refrigerator -R-VG540PND3-GGR (2 DOOR 489L) INVERTER-2015, Item Code 10128999, PURCHASED BY MR. RAS BIHARI SHARMA, MAHARANI FARM JAIPUR

Ref: Bill with reference for the above mentioned services, Serial No.: 10420; Customer Code: 627910; Invoice No.403 dated 11/07/2015; Order No. 1501861 dated 11/09/2015

That we purchased above refrigerator under replacement on 11/09/2015 from your Branch office Jaipur located at HITACHI HOME & LIFE SOLUTIONS (I) LTD. S 14-15, Subhash Nagar Shopping Centre, Opp. Khandaka House, Shastri Nagar, Jaipur
The above product is carrying inherent defect of external/internal leakage of water and other substance. This is a sheer replacement of a defected product in lieu of previously defected product. The present product is making repetition of malfunction which was there in the previous product replaced by present one.
That the above product is causing day to day hardship to my family. The leakage of water/liquid substance is mixing with the consumable items stored inside the above product and causing serious health effects to my fellow family members. The above product is dangerous to use and need an urgent replacement.
At the time of replacement it was assured that the replaced product is fully tested and fulfills all the international standards. The product turned out to be of lower standard and quality.

please resolve the issue at earlies

Was this information helpful?

No (0)

Yes (0)

Apr 28, 2017

Complaint marked as Resolved

Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear chillashu,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi

Mar 27, 2017

Updated by chillashu I am updating this complaint due to elevation of our suffering by your so called complaint resolving department. Instead of refunding the amount the Hitachi officials visited our house and offered us a bargain.

Hitachi want us to bear 20% of Product price and only 80% can be refunded. Please explain us why we should bear 20% of the cost when the Product itself contained inherent defect.

You made a faulty product and delivered to us. You need your consumers to pay for its 20% price. A substandard product is only a result of incompetent quality check department of your's. You better deduct the 20% from their salary rather to impose it on consumers like us. If you really want to mitigate your loss there is only one way. You refund my entire amount and show your consumer responsiveness.

Your company need goodwill more then your 20% saving on product price. I will not settle for 80% of refund. I need full refund of product price because i will not let me suffer for the fault of your substandard refrigerator.

Please resolve the issue at earliest.

Verified Support

Mar 28, 2017

Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear chillashu,

We are still awaiting for your response. Please share your mobile number/complaint number with us on hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi