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Today it is almost 4 days after 17th April as you commented to look in to the issue, But till date have not received my ac.
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Since last 2 days your company mail as well as online portal sawing that product is under shipping. Today i called your warehouse person. He said that my order wasn't shipped yet. How rediculous is that?
I have ordered on 18th april. Today it is more than 1 month. How much you need more time.
I don't think so, hitachi is customer centric company. Such incidents spoil Hitachi's reputation.
Regards,
Kalpesh patel
+91 [protected]
I have ordered on 18th april. Today it is more than 1 month. How much you need more time.
I don't think so, hitachi is customer centric company. Such incidents spoil Hitachi's reputation.
Regards,
Kalpesh patel
+91 [protected]
Hitachi Home & Life Solutions India [HHLI] Customer Care's response, May 23, 2020
Verified Support
Dear Kalpesh,
Thanks for sharing the requisite details. We are really sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon. Furthermore, please note as lockdown still continues, our field service operations is working with limited staff. Because of the government regulatory guidelines on the COVID-19 outbreak, there could be considerable delay in attending the complaint. Your understanding and cooperation will be highly appreciated.
Regards,
Team Hitachi
Thanks for sharing the requisite details. We are really sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon. Furthermore, please note as lockdown still continues, our field service operations is working with limited staff. Because of the government regulatory guidelines on the COVID-19 outbreak, there could be considerable delay in attending the complaint. Your understanding and cooperation will be highly appreciated.
Regards,
Team Hitachi
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