Hitachi Home & Life Solutions India [Hhli] — Refrigerator breakdown for the third time since may, still in warranty

Address:

Thane, Maharashtra, 400606

This is the third time now. I can see ice-formation inside the fridge. The same thing had happened in the last week of may for which some technician had come on the 3rd of june to fix it. Second complain was made in the last week of july and now again there is a breakdown. Now again there will be a delay in sending the technician thanks to your pathetic after-sales sevice. This is ridiculous. You claim to be a premium brand but its worse than a chinese make.

I have never experienced this with any other brand i have used before. It was a big mistake to invest in your brand. I hereby, demand a complete replacement of the unit or a refund of the cost of my fridge with the interest.

In the absence of a favourable response from you, i will be compelled to take legal action as i have been harassed by your company in every way possible, be it the fridge, after sales, tat, ridiculous responses from your technicians.