[Resolved] Hitachi Home & Life Solutions India [Hhli] — refrigerator not cooling
F
Francis hsu
from kolkata, West Bengal
Address:
111/1/E/1 Matheswartala road ., Kolkata, West Bengal, 700046
On may 1, I had made a complain (complain no.[protected]) on the APP regarding my refrigerator not cooling. Not was done and got canceled automatically on 7may. I made another complain on may 8, (complain no.[protected]) an engineer made a visit on may 10 and said there is gas leakage and need gas refilling. He said it would be done in 2 days. Since then I have been calling regularly. And have even written 3 email regarding this issue. Now it's over a month since my machine broke down and hasn't been resolved yet. I would like the top service management team to look into this matter as soon as possible.
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Jul 21, 2019
Complaint marked as Resolved
Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Francis hsu),
We regret that you are facing an issue with your product. One of our representatives will be in touch soon to assist you with this.
Regards,
Team Hitachi
Jun 19, 2019
Updated by Francis hsu it's been a week since i made a complain here. and still no response from your end.
Verified Support
Jun 19, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Francis hsu),
Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.
Regards,
Team Hitachi
Verified Support
Nov 13, 2019
Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Customer (Francis hsu),
We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.
Regards,
Team Hitachi
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