[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Regarding replacement of My Split Ac

DEAR SIR,

I Anshdeep Singh Yadav feeling dejected while writing this mail to you about my family's stress because o[censored]r company's service ...

Actually my father bought one Hitachi's Split Air Conditioner from near by shop of my house on 22nd March 2021 and that AC was not cooling that much as it is suppose to but my family thought may be the split ac cools that much only as we were using split ac the first time, earlier there was window AC of VOLTAS COMPANY and its cooling was best, after 2 or 2.5 months that AC stopped cooling completely so my family thought there might be some minor problem in my AC so

I made a my FIRST COMPLAIN and the technician arrived on the next day and he checked it and said that the gas is full and there is problem in filter so he cleaned it and returned by saying that now ac will start cooling as usual but the next day the same problem occur so

I made my SECOND COMPLAIN and the technician arrived and said that there is gas leakage problem so he will come tomorrow and fill the gas when he arrived second day he said that gas was perfect there is dust in coils so he cleaned the coils and returned but again on the same day at night the same problem occurs so again I made my THIRD COMPLAIN and now I also request the company to pls replace my ac because my family is again and again getting disturbed and during this pandemic of covid 19 my family has to enter different types of peoples (technicians) in my home so we can't allow them again and again so pls replace my ac but the person on the other side in call (customer care number) said it cannot be replaced and it will be repaired this time so another day I get a call from the technician and on the call he said that there is problem in my AC's Indoor Motor so it will be replaced by the new one, and this was said be him even without arriving in my home on the call, I don't know how but this is true so he continued and said that whenever spare parts will arrive to him he will come and replace it and now after 15 days he arrived, and how my family spend these 15 days without AC during hit weather nobody can imagine, so when he came after 15 days he came with motor and changed it and also he filled the gas this time I don't know why without checking any leakage he filled the gas, even gas was less so he filled it that's good but he should check the leakage first but he didn't and he returned so now my AC was cooling better, my family was happy but after 5-6 days the same problem occurs and now my family was too much stressed as after spending[protected] rupees we are not able to take any benefit of this amount so again

I MADE MY FOURTH COMPLAIN TODAY ...

It's a humble request to please replace my AC as soon as possible!

Looking forward for the positive response from ur side!

THANKU SIR

YOUR'S SINCERELY

ANSHDEEP SINGH YADAV

Registered Name = Mr Vinod Kumar Yadav