[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Requesting for replacement of defective split ac

Address:	711403
Website:	www.consumercomplaints.in

I had purchased a split ac 1.5tr hitachi tousi 3200f rau317kwd split ac, invoice no me/sal/may/0915/17-18 from matri electronics (Andul new market. P. O.-andul howrah-711302) on 6th may 2017. From the date of installation, i had faced a lot of problems, after one hour running on 6/5/2017 the light of the a/c blinks 2-3 times and automatically off. After that the ac is not working. I have also registered one complain on hitachi on 7/5/2017 (Breakdown req-[protected]). After my complain an engineer came and after inspection, he told that power pcb circuit is damaged. On 10/5/2017 the same engineer changed the power pcb. After 4 hours running the light of the filter clean blinks and automatically off. I have also registered one complain on hitachi on 13/5/2017 (Breakdown req-[protected] and [protected]). After my complain two engineer came on 15/5/2017 and after inspection, they told that voltage problem. You should buy one stablizer. Then i bought one stabilizer from sen & pandit electronics pvt. Ltd. On 16/5/2017. After 2 days (4 hours+4 hours) running the light of the filter clean blinks and automatically off. After facing so many problems, i think that the product is defective. I had complained a several times in the hitachi customer care which they attained but there was no satisfactory result. At present the ac is not working as it should. I and my family is facing a lot of problems. The purpose of buying this ac is in vain if i can’t use it when required.in this unwanted situation, i would humbly request you to make some arrangements to replace this defective unit with a new one as soon as possible.
With warm regards,
Pradip das
Ph - [protected]/[protected] mail id - pradip. [protected]@gmail.com