Hitachi Home & Life Solutions India [Hhli] — Split ac (Product id: rau424awea)| complaint no. With hitachi: [protected]

Address:	Gurgaon, Haryana, 201012
Website:	www.hitachi-hli.com

Ref: complaint no with hitachi [protected]

Complaint is pending since 24th aug. There has been no satisfactory resolution of the same.

The ac is a brand new ac and after sale service is horrible. All fraud service technicians and they are just fooling customers without even checking the ac

The service engineer is just fooling the customer by saying the the remote control of ac is not working and that he will replace it tomorrow. But never comes to help or repair/replacement

At the same time at the call center the feedback is that the spring motor is not working and no spares are available, which frankly is not our problem. This issue was never discussed with us and not even known to us as the technician told us only about the remote control.

Dont know whom to trust. Its been so exasperating to deal with a bunch of incompetent people like them.

Whatever the case is either fix it or they must replace it with a new one within 24 hrs. We have paid money for this and its a brand new ac